Privacy Policy

1 Scope and Application

This Privacy Policy ("Policy") applies to all personal information collected, processed, stored, and used by 8jili.com ("the Company," "we," "us," or "our") in connection with the operation of the 8jili.com website, mobile application, and all related gaming services (collectively, the "Platform").

This Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and individuals who contact us through any channel. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It should be read alongside our Terms and Conditions, which govern your use of the Platform.

2 Information We Collect

8jili.com collects personal information that is necessary to provide our gaming services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Residential address, including barangay, city or municipality, province, and postal code;
• Email address;
• Philippine mobile number.

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID card, PhilSys National ID);
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months);
• Source of funds documentation where required by anti-money laundering regulations.

2.3 Financial Information

• GCash or PayMaya mobile wallet account details;
• Bank account details for BPI, BDO, Metrobank, or other approved Philippine banks;
• Transaction history, including deposits, withdrawals, and gaming activity;
• Bonus and promotional redemption records.

2.4 Technical and Usage Information

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Login timestamps and access logs.

2.5 Communications

• Records of customer support interactions via live chat, email, or other channels;
• Feedback, complaints, and survey responses you submit to us.

3 How We Collect Your Information

8jili.com collects personal information through the following means:

3.1 Directly from You

The majority of the personal information we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

3.2 Automatically Through the Platform

When you access and use the 8jili.com Platform, certain technical information is collected automatically through cookies, web beacons, and server logs. This includes your IP address, device identifiers, browser type, and behavioral data such as pages visited and time spent on the Platform.

3.3 From Third Parties

We may receive information about you from third parties in the following circumstances:

• Identity verification service providers who assist us in confirming the authenticity of documents you submit;
• Payment processors and financial institutions (e.g., GCash, PayMaya, BPI, BDO) who provide transaction confirmation data;
• Fraud prevention and security service providers who help us detect suspicious activity on the Platform;
• Regulatory authorities or law enforcement agencies where disclosure is required by law.

4 How We Use Your Information

8jili.com uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and administer your player account, including verifying your identity and age in compliance with the 21+ requirement;
• Service Delivery: To process deposits and withdrawals, credit winnings, apply bonuses, and provide access to all gaming features on the Platform;
• Legal Compliance: To fulfill our obligations under Philippine law, including anti-money laundering regulations, data privacy requirements, and gaming regulatory requirements;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited activities;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features, where you have consented to receive such communications.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 8jili.com processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to when registering your account, including providing gaming services and processing financial transactions;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, gaming regulations, and tax reporting requirements;
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms;
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

6 Sharing and Disclosure

8jili.com does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws.

6.2 Regulatory and Legal Authorities

We may disclose your personal information to government agencies, regulatory bodies, or law enforcement authorities where required by Philippine law, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and courts of competent jurisdiction.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy practices of the new entity before your data is subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties in any other circumstances where you have provided your explicit prior consent.

7 Cookies and Tracking Technologies

8jili.com uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting Platform functionality;
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats;
• Preference Cookies: Used to remember your settings and preferences, such as language selection and display options.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed information on the specific cookies we use, please refer to our Cookie Notice, which is available on the Platform.

8 Data Retention

8jili.com retains your personal information for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations;
• Customer Support Records: Retained for three (3) years from the date of the interaction;
• Technical and Usage Logs: Retained for up to twelve (12) months, after which they are anonymized or deleted;
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal information is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

9 Data Security

8jili.com implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol. Sensitive data stored on our servers is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data undergo regular privacy and security training;
• Two-Factor Authentication: Player accounts are protected by optional two-factor authentication via SMS OTP to your registered Philippine mobile number;
• Regular Security Audits: Our systems and infrastructure undergo regular penetration testing and security audits by independent third-party security firms;
• Incident Response: We maintain a documented data breach response plan and will notify affected players and the National Privacy Commission within 72 hours of discovering a breach that poses a risk to your rights and freedoms.

10 Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 8jili.com:

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified requests within thirty (30) days. In complex cases, we may extend this period by an additional thirty (30) days, and we will notify you of any such extension.

Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for anti-money laundering or regulatory compliance purposes.

11 Children's Privacy

The 8jili.com Platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered an account on our Platform, please contact us immediately using the details in Section 14.

12 International Data Transfers

8jili.com primarily stores and processes your personal information on servers located within or serving the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines, for example when we use cloud-based service providers whose infrastructure is located abroad.

Where such transfers occur, 8jili.com ensures that appropriate safeguards are in place to protect your personal information, including:

• Transferring data only to countries that have been assessed as providing an adequate level of data protection;
• Implementing contractual clauses with service providers that require them to protect your data to standards equivalent to those required under Philippine law;
• Conducting due diligence on all third-party processors to verify their data protection practices before engaging their services.

13 Changes to This Policy

8jili.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this Policy, we will notify you by:

• Sending a notification to your registered email address;
• Displaying a prominent notice on the Platform when you next log in;
• Updating the "Last Updated" date at the top of this page.

Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should cease using the Platform and contact us to close your account.

We encourage you to review this Policy periodically to stay informed about how 8jili.com protects your personal information.

14 Contact and Data Protection Officer

8jili.com has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact us through the following channels:

• Data Protection Officer: 8jili.com Data Protection Office
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Response Time: Within 30 days of receiving your request

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.