Frequently Asked
Questions

Yes. 8jili.com operates in alignment with Philippine gaming regulations and PAGCOR standards. We are committed to providing a safe, fair, and transparent gaming experience for all Filipino players. All games on our platform use certified Random Number Generators (RNG) to ensure fairness, and we enforce strict age verification to prevent underage gambling.

To complete identity verification on 8jili.com, you will need to upload a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's License
• Voter's ID
• Postal ID

Make sure the document clearly shows your full name, date of birth, and photo. Verification typically takes 24-48 hours. You will receive an email notification once your account is fully verified.

8jili.com supports a wide range of payment methods popular in the Philippines, including:

• E-Wallets: GCash, PayMaya, GrabPay
• Bank Transfers: BPI, BDO, Metrobank, UnionBank, Landbank, PNB
• Over-the-Counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Online Banking: InstaPay, PESONet

All deposits are processed in Philippine Peso (₱). Minimum deposit is ₱100, and most methods are instant or processed within 5 minutes.

Most deposits on 8jili.com are instant. GCash, PayMaya, and online bank transfers typically appear in your account within 1-5 minutes. Over-the-counter deposits via 7-Eleven or remittance centers may take up to 30 minutes to process. If your deposit has not appeared after 1 hour, please contact our 24/7 live chat support team with your transaction reference number.

No. 8jili.com does not charge any fees for deposits. However, your payment provider (GCash, PayMaya, your bank, etc.) may apply their own transaction fees. Please check with your provider for details. We recommend using e-wallets like GCash or PayMaya for the fastest, most cost-effective deposits.

To withdraw your winnings, log in to your 8jili.com account and go to the "Withdraw" section. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm. Your account must be fully verified before you can process a withdrawal. Minimum withdrawal is ₱200. Most withdrawals are processed within 24 hours, though bank transfers may take 1-3 business days.

Withdrawal delays can occur for several reasons: your account may require additional verification, you may have an active bonus with wagering requirements that have not yet been met, or there may be a high volume of withdrawal requests. If your withdrawal has been pending for more than 48 hours, please contact our support team via live chat with your withdrawal reference number. We will investigate and resolve the issue as quickly as possible.

8jili.com does not charge withdrawal fees for the first two withdrawals per month. Starting from the third withdrawal in a calendar month, a small processing fee of ₱50 applies. Your bank or e-wallet provider may also charge their own fees for receiving funds — please check with them directly.

New players on 8jili.com are eligible for a generous welcome bonus on their first deposit. The exact bonus amount and terms vary by promotion period, so please check the "Promotions" page for the latest offer. Typically, welcome bonuses come with wagering requirements (e.g., 30x the bonus amount) that must be met before you can withdraw bonus-related winnings. All terms and conditions are clearly stated on the promotion page.

Wagering requirements (also called playthrough or rollover) are the number of times you must bet your bonus amount before you can withdraw any winnings earned from it. For example, if you receive a ₱500 bonus with a 30x wagering requirement, you must place ₱15,000 worth of bets before the bonus funds become withdrawable. Different games contribute differently to wagering requirements — slots usually contribute 100%, while table games may contribute less. Check the specific promotion terms for details.

Yes. If you no longer wish to use an active bonus, you can cancel it from your account dashboard under "Active Bonuses." Please note that canceling a bonus will forfeit any bonus funds and winnings earned from that bonus. Your original deposit amount will remain in your account and can be withdrawn or used for play.

8jili.com offers a wide variety of games for Filipino players, including:

• Slots: Hundreds of video slots with themes ranging from classic fruit machines to modern adventure slots
• Aviator: The popular crash game where you cash out before the plane flies away
• Bingo: Multiple bingo rooms with different ticket prices and jackpots
• Sports Betting: Basketball (PBA, NBA), boxing, UFC, football, and more
• Live Casino: Live dealer games including blackjack, roulette, baccarat, and poker

All games are provided by licensed, certified game developers and use RNG technology to ensure fair outcomes.

Yes. Most slot games and some other games on 8jili.com offer a "Demo Mode" that allows you to play for free without risking real money. Demo mode is a great way to learn the rules, test strategies, and get comfortable with a game before playing for real. Please note that live dealer games and sports betting are only available in real-money mode.

RTP stands for "Return to Player" and represents the percentage of all wagered money that a game will pay back to players over time. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered. RTP is calculated over millions of spins, so individual sessions can vary widely. Higher RTP games generally offer better long-term value. You can find the RTP for each game in its information panel on 8jili.com.

Absolutely. 8jili.com uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and never shared with third parties without your consent. We comply with Philippine data privacy laws and international best practices for online security. For more details, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 8jili.com account. To enable 2FA, go to Account Settings, select "Security," and click "Enable Two-Factor Authentication." You will be prompted to link your account to an authenticator app like Google Authenticator or Authy. Once enabled, you will need to enter a time-based code from your authenticator app every time you log in. We strongly recommend enabling 2FA to protect your account from unauthorized access.

If you forget your password, click "Forgot Password" on the login page. Enter your registered email address, and we will send you a password reset link. Click the link in the email and follow the instructions to create a new password. If you do not receive the email within 5 minutes, check your spam folder or contact our support team for assistance.

To set a deposit limit, log in to your 8jili.com account and go to Account Settings. Select "Responsible Gaming" and choose "Deposit Limits." You can set daily, weekly, or monthly limits. Once set, you will not be able to deposit more than your chosen limit within the specified period. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period. This tool helps you stay in control of your gaming budget.

Self-exclusion is a tool that allows you to block access to your 8jili.com account for a set period of time — 6 months, 1 year, 2 years, or permanently. During self-exclusion, you will not be able to log in, deposit, or play. All marketing communications will be stopped, and you will not be able to create a new account. Self-exclusion is designed for players who feel they need a break from gaming. To activate self-exclusion, go to Responsible Gaming in your account settings or contact our support team directly.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to the National Center for Mental Health, PAGCOR's responsible gaming resources, or Gamblers Anonymous Philippines. 8jili.com also provides 24/7 support via live chat — our team can help you activate account restrictions or connect you with professional support services. Remember, you are not alone, and seeking help is a sign of strength. For more information, visit our Responsible Gaming page.